Thank you for taking the time to consider working with Branza. We agree that you should do your due diligence to ensure that you are going to get your money’s worth and we would like to support you in that process. We would like to share our side of the story as you do your research. Branza has undergone a significant transformation.
Our Commitment to Integrity
The ownership has changed and with the change in ownership came a new team committed to integrity. Our values compelled us to clean out almost all sales people and some of the customer service team that was in place. The new team had a tough task ahead to understand and address each instance where there wasn’t a clear meeting of the minds with our clients and rectify those situations one at a time. We considered changing the name of the company to draw a line in the sand delineating our new values. We didn’t want to have the past affect the perception of our new prospective clients. However, we decided to stay with the name taking on the past challenges and creating satisfied customers. It’s been a long and difficult road to get to this point but today we are proud of our decision.
A Positive New Direction
Online marketing is complex. Some of our clients are getting familiar with the online space and in that learning curve there is a lot of room for misconceptions. Our work has become truly rewarding and now we are receiving good customer reviews, referrals and all kinds of testaments that our clients are making more money from our efforts.
The online marketing industry is full of companies that have automated their processes to onboard as many clients as they can. We know that marketing takes a personal touch and not all of our clients need the same thing. We have designed a hand crafted experience to market your company.
Our new team is committed to working with you and we are available to address any questions you may have. On a service level, we are committed to addressing any concerns within 24 hours. Your personal account representative takes on web site changes, marketing traffic adjustments, or any other issues that may come up. Their task is to become familiar with your business, your marketing goals and implement a strategy that gets the results you are looking for. If your account manager is assisting another client and you have a pressing issue call us at (866) 323-7538. Any of our friendly team members will be happy to assist you.
Thanks again for taking the time to consider working with us. The Branza team would like to make it clear that we are committed to ensuring a great experience for every customer that we have the pleasure of working with. If you have any feedback during this process we are here for you.
From The Branza Team
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